Symptom 

Cause(s) 

 Resolution(s)

Terminal will not Power

1) Battery not charged
2) Faulty battery
3) Faulty keypad 

1) Replace battery with fully charged battery
2) Replace battery with one that is known to be good
3) Unit must be sent in for repair

Scanner not functioning

1) TE client not running
2) Datawedge not installed (optional software)

1) launch TE client
2) Install and run datawedge (if scanner operation required in other applications)

Scanner not functioning within TE client (not reading/decoding barcode)

1) Barcode type not enabled within the client.

1) Enable barcode type within the client.

Will not connect to wireless network

1) Appropriate profile not selected
2) Profile not created
3) Profile not configured properly

1) Select appropriate profile
2) Create new profile
3) Validate profile settings and correct incorrect values

Wavelink starting in demo mode

1) Wrong version of Wavelink TE installed
2) License file is missing\corrupt

1) Remove installed version and load V4.25
2) Terminal must be sent in to have OS reloaded

During data communication, no data was transmitted, or transmitted data was incomplete.

1) Mobile computer removed from cradle or unplugged from host computer during communication.
2) Incorrect cable configuration.
3) Communication software was incorrectly installed or configured.

Replace the mobile computer in the cradle, or reattach the Synchronization cable and re-transmit.

See the System Administrator.

Perform setup

No sound is audible.

Volume setting is low or turned off.

Unit may be a beeper only unit or incorrect Config Block is programmed into device. 

Mobile computer turns itself off.

1) Mobile computer is inactive.
2) Battery is depleted.
3) Battery is not inserted properly.

1) The mobile computer turns off after a period of inactivity. If the mobile computer is running on battery power, this period can be set from 1 to 5 minutes, in one-minute intervals. If the mobile computer is running on external power, this period can be set to 1, 2, 5, 10, 15 and 30 minutes. Check the Power window by selecting Start – Settings - System tab and tap the Power icon. Select the Advanced tab and change the setting if you need a longer delay before the automatic shutoff feature activates.
2) Replace the battery.
3) Insert the battery properly

Tapping the window buttons or icons does not activate the corresponding feature.

1) LCD screen not aligned correctly
2) The system is hung

1) Re-calibrate the screen.
2) Warm boot the system.