Ryzex Return Policy
Last updated: May 2007
To assist in providing the best service to our valued customers, Ryzex has developed the following guidelines in the event our customers need to return goods purchased from Ryzex.
RMA number required. Returned merchandise will not be accepted by Ryzex without a pre-approved Return Merchandise Authorization (RMA) Number. To obtain an RMA, please contact a Ryzex Sales Office at one of the numbers listed under “Contact Information” below. This RMA number MUST be clearly labeled on the exterior packaging of the returned merchandise, or the return may be refused.
Eligibility period. It is the responsibility of the customer to check the product for proper power up operation within 5 working days of the physical receipt of the product by the customer, and to notify the Ryzex Technical Support department within that time frame if any technical difficulties exist. Ryzex will only approve requests for returns of standard merchandise for exchange or credit if request is made within 15 working days of receipt date. If the return is warranty related, as defined under the Ryzex Warranty Policy, the following guidelines apply:
Refurbished Product – The warranty must be requested within 90 days of shipment date.
New Product – the warranty return must be requested within a time frame that is consistent within the warranty period offered by the original equipment manufacturer.
Please note that returns for credit, exchange or warranty are not allowed for product sold in an “As-is” condition, or for product that is customized. In addition, the returns of packaged software products for credit or exchange are not allowed if the package has been opened.
Prior approval required. An RMA for an exchange or a return for credit must be approved by Ryzex’s Sales Management prior to issuance of the RMA to the customer. An RMA for a warranty return must be approved by Ryzex’s Technical Support department prior to issuance of the RMA to the customer.
Shipping charges. Unless the return is warranty related or the return is the result of an error made by Ryzex, the customer remains liable for freight charges on the original shipment.
RMA expiry date. Once an RMA is issued, the merchandise must be returned within 15 days of the RMA date, or the RMA will be cancelled. Merchandise that has been approved for exchange or for return for credit, which is returned after the expiration of the RMA may not be accepted or, if accepted, will be subject to a minimum 20% restocking charge.
Ship to address. Unless otherwise directed by Ryzex or pre-authorized all returns must be sent freight prepaid to the following address:
Ryzex Inc.
4600 Ryzex Way
Bellingham, WA 98226
USA
Please ensure the RMA number is clearly referenced on the shipping label.
Packaging. All returns must be packaged according to Ryzex Packaging Guidelines, and in “as delivered” condition. Returns for credit or exchange must include any manuals or other documentation, cables, accessories and other accompanying items as applicable. The merchandise must be unaltered and not have been subject to abuse. For returns of warranty related merchandise, include only the items requiring repair or replacement as listed on the RMA form received from Ryzex.
Application of credit. Credit for returned merchandise will be applied to the customer’s account (less any applicable restocking charges) only after confirmation of receipt and inspection. Issuance of an RMA for a partial return of merchandise does not relieve the customer from the obligation to remit payment of the merchandise not returned in accordance with the payment terms referenced on the customer’s invoice or invoices.
Damage and Abuse. Unless addressed separately, merchandise not returned under these guidelines, returned damaged, abused or altered in any other fashion may be refused. However, if Ryzex, at its discretion, agrees to accept merchandise that has been damaged, abused or altered, a minimum restocking charge of 50% will apply.
Contact Information
Ryzex Sales Offices
Bellingham, WA (USA) 1-800-999-2995 1-360-715-2000
Phoenix, AZ (USA) 1-800-264-7014 1-602-454-9844
Surrey, BC (Canada) 1-800-618-9229 1-604-598-8707
Ryzex Technical Support
1-800-999-2995, extension 1138
1-360-714-1000, extension 1138